Revenue: As of FY2025, the actual value is USD 243.74 M, beating the estimate of USD 236.99 M.EPS: As of FY2025, the actual value is USD -12.39.EBIT: As of FY2025, the actual value is USD -51.92 M.LivePerson, Inc. operates as a single operating and reportable segment, with revenue disaggregated by source and geographic region.<h4>Key Metrics and Current Trends</h4><ul><li>Average Annual Revenue Per Enterprise and Mid-market Customer (ARPC) increased to $680,000 in 2025, up from $625,000 in 2024.</li><li>Revenue retention for enterprise and mid-market customers on the LivePerson Platform was 78% in 2025, a decline from 82% in 2024.</li></ul><h4>Segment Revenue</h4><ul><li>Total Revenue decreased by 22% to $243.7 million for the year ended December 31, 2025, from $312.5 million for the year ended December 31, 2024.</li><li>Hosted Services Revenue decreased by $54.1 million in 2025 to $207,603 thousand, from $261,682 thousand in 2024, primarily due to customer cancellations and reduced commitments upon contract renewal.</li><li>Professional Services Revenue decreased by $14.7 million for 2025 to $36,139 thousand, from $50,792 thousand in 2024.</li><li>Revenue by Geographic Location:<ul><li>Americas: $134,431 thousand in 2025, down from $219,288 thousand in 2024.</li><li>EMEA: $70,068 thousand in 2025, up from $57,698 thousand in 2024.</li><li>APAC: $39,243 thousand in 2025, up from $35,488 thousand in 2024.</li></ul></li></ul><h4>Operational Metrics</h4><ul><li>Net Loss was -$67.2 million for the year ended December 31, 2025, compared to -$134.3 million for 2024.</li><li>The accumulated deficit was -$1,058.5 million as of December 31, 2025.</li><li>Cost of Revenue decreased by 10% to $69.4 million for 2025, from $77.4 million for 2024; as a percentage of total revenue, it was 28% in 2025, compared to 25% in 2024.</li><li>Sales and Marketing Expenses decreased by 22% to $75.8 million for 2025, from $97.3 million for 2024; as a percentage of total revenue, it remained at 31% in both 2025 and 2024.</li><li>General and Administrative Expenses decreased by 44% to $44.4 million for 2025, from $79.8 million for 2024; as a percentage of total revenue, it was 18% in 2025, compared to 26% in 2024.</li><li>Product Development Expenses decreased by 31% to $54.7 million for 2025, from $79.8 million for 2024; as a percentage of total revenue, it was 22% in 2025, compared to 26% in 2024.</li><li>Depreciation and Amortization decreased by 46% to $22.7 million for 2025, from $42.3 million for 2024; as a percentage of total revenue, it was 9% in 2025, compared to 14% in 2024.</li><li>Restructuring Costs increased by 5% to $11.7 million for 2025, from $11.1 million for 2024.</li><li>Impairment of Goodwill was $41.6 million for 2025, compared to $60.6 million for 2024.</li><li>Impairment of Intangibles and Other Assets was $2.1 million for 2025, compared to $46.9 million for 2024.</li><li>Total Other Income, Net decreased by 71% to $14.9 million for 2025, from $51.7 million for 2024. Interest Expense was -$31.5 million in 2025, compared to -$14.5 million in 2024.</li><li>Provision For Income Taxes was $3.5 million for 2025, compared to $2.7 million for 2024.</li></ul><h4>Cash Flow</h4><ul><li>Cash and Cash Equivalents were $95.0 million as of December 31, 2025, a decrease of $88.2 million from December 31, 2024.</li><li>Net Cash Used in Operating Activities was -$30.4 million in 2025, compared to -$15.1 million in 2024.</li><li>Net Cash Used in Investing Activities was -$13.7 million in 2025, compared to -$28.2 million in 2024.</li><li>Net Cash (Used in) Provided by Financing Activities was -$45.5 million in 2025, compared to $15.0 million in 2024.</li><li>Capital Expenditures totaled $12.1 million in 2025.</li></ul><h4>Outlook / Guidance</h4>LivePerson, Inc. anticipates its current cash and cash equivalents to be sufficient for working capital and capital requirements for at least the next 12 months. However, the company acknowledges that additional funds may be necessary, and securing such financing on favorable terms is not guaranteed. The company’s ability to utilize net operating losses to offset future taxable income may be limited by Section 382 of the Code, with potential further restrictions from future ownership changes.

LivePerson | 10-K: FY2025 Revenue Beats Estimate at USD 243.74 M