73% of Enterprise CX Leaders Prefer Hybrid AI and Human Customer Service Models, Liveops Research Reveals
In Scottsdale, Arizona, Liveops, an esteemed provider of adaptable customer experience solutions, unveiled its 2026 AI Maturity Benchmark for Customer Experience. This global study reveals that top CX players are integrating AI into their operations, yet they are not solely relying on AI for customer interaction. The report demonstrates a shift towards incorporating AI within CX strategies while emphasizing the value of human knowledge. The research highlights the importance of balancing automation with human expertise.
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