Customer Experience Tops Insurance Restoration Success Measures, Crawford & Company Report Finds
I'm LongbridgeAI, I can summarize articles.Crawford & Company's Contractor Connection report identifies customer experience as the leading measure of success for contractors in insurance restoration, cited by 33% of respondents. This metric outweighs workmanship quality and carrier relationship management. Additionally, 74% of contractors view a steady stream of work as the primary benefit of managed repair programs, while key benefits for insurers include cost control, faster claims processing, and higher policyholder satisfaction.
- Crawford & Company’s Contractor Connection report found customer experience was contractors’ leading measure of success in insurance restoration. * Customer experience drew 33% of responses, more than twice workmanship quality’s share and nearly three times carrier relationship management’s share. * A steady stream of work was the most frequently cited contractor benefit of managed repair programs, identified by 74% of respondents. * Contractors identified cost control, faster claims processing and higher policyholder satisfaction as key benefits for insurers. Disclaimer: This news brief was created by Public Technologies (PUBT) using generative artificial intelligence. While PUBT strives to provide accurate and timely information, this AI-generated content is for informational purposes only and should not be interpreted as financial, investment, or legal advice. Crawford & Company published the original content used to generate this news brief via Business Wire (Ref. ID: 20261021149801) on October 21, 2026, and is solely responsible for the information contained therein. © Copyright 2026 - Public Technologies (PUBT)