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Websites Aren’t Dead: Consumers Still Rely on Them Over AI, New Kinsta Report Finds

Unusual Whales
Sep 22, 2026 at 01:11 PM
In Los Angeles, a recent report from Kinsta, a managed WordPress hosting provider, revealed that a significant number of consumers are now bypassing company websites for early online research, instead relying on Artificial Intelligence (AI). Despite this trend, there remains a lack of full trust in AI results, prompting individuals to use company websites for final decision-making processes. This shift increases the importance of maintaining trustworthy and efficient websites, as consumers frequently visit them to confirm information and finalize purchasing choices. The impact of slow-loading pages and malfunctioning user experiences on a company's credibility is significant. As AI continues to gain prominence, the stakes for maintaining reliable websites have never been higher.

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