'They Don't Want to Talk About It': Top Analyst Says Apple Has a Siri Problem in an Era of Personalized Agents

Apple Inc. (NASDAQ:AAPL) may be delivering strong hardware sales, but its strategy for the next wave of artificial intelligence is raising questions as personalized AI agents threaten to reshape how consumers interact with technology.

Gene Munster Sees AI Agents As Biggest Threat to Apple Ecosystem

Deepwater Asset Management managing partner Gene Munster believes personalized AI agents could become a major threat to Apple’s tightly integrated hardware and services ecosystem.

In a post on X, Munster said he was disappointed with CEO John Ternus’ responses to two questions about personalized agents during Apple’s earnings call.

Munster wanted Ternus to explain how Apple plans to position itself as AI agents transform consumer technology, rather than simply discuss improvements to Siri.

“It’s clear they don’t want to talk about personalized agents,” Munster wrote, calling them “the biggest risk to the Apple ecosystem.”

He estimated that around 20 million people currently use personalized agents, including Meta Platforms, Inc.’s (NASDAQ:META) Muse and Space Exploration Technologies Corp.’s (NASDAQ:SPCX) Grok Bot and predicted that usage could eventually reach billions of people daily.

Asked how these agents could affect Apple’s Services business, Ternus highlighted the company’s AI-powered Siri, saying there was room to expand its capabilities while maintaining user privacy and security.

On the second question, Ternus described the iPhone as a personal hub, highlighting Siri’s ability to securely access users’ information.

Two questions on the call related to personalized agents. Ternus dodged the questions. I wanted to hear him say they'll change how consumers use tech.

My take: It's clear they don't want to talk about personalized agents. They're the biggest risk to the Apple ecosystem. Today,…
— Gene Munster (@munster_gene) November 2, 2026

Read Also: Jim Cramer Calls Out 'Pretty Thick' Negativity on Apple, Palantir and Marvell: 'No Matter What They Say, It Isn't Enough'

Strong iPhone Sales Fail to Ease Margin Concerns

Munster described Apple’s overall business as solid despite rising memory costs and higher consumer prices. "Gross margin, adjusting for tariff refund was 46.9% vs. Street at 47.5%. Shows the price increase is not offsetting memory costs."

First take on $AAPL (stock flat). Business overall is solid despite navigating higher memory costs and higher prices to consumers. Sept guidance in 45 mins.

1. iPhone was up 17.5% vs. Street at up 15.5%. Rock solid.

2. Mac got a 22% price increase for the full quarter and beat…
— Gene Munster (@munster_gene) November 2, 2026

Analysts Question Buybacks and Apple’s Spending

Porter & Company analyst Ross Hendricks argued Apple’s $24 billion quarterly buyback looks less impressive against its roughly $5 trillion market capitalization. He calculated that an annualized $96 billion pace represents about a 2% shareholder yield.

$aapl bragging about the $24B quarterly buyback… sounds impressive until you do the math and realize the $96 billion/year pace represents a 2% shareholder yield on a $5T market cap https://t.co/07PryKj0w8 pic.twitter.com/EbYntT4ayq
— Ross Hendricks (@Ross__Hendricks) November 3, 2026

Meanwhile, Futurum Group CEO Daniel Newman took to X and said, "$AAPL capex will make investors happy. Who cares if it ever builds anything new."

$AAPL capex will make investors happy. Who cares if it ever builds anything new. 🙃
— Daniel Newman (@danielnewmanUV) November 2, 2026

Apple Beats Q4 Estimates, Forecasts Record Q1

Apple reported fiscal fourth-quarter revenue of $114.48 billion, surpassing Wall Street expectations of $113.39 billion. Earnings came in at $2.10 per share, also ahead of analyst estimates of $1.98.

Looking ahead, Apple projected fiscal first-quarter 2027 revenue growth of 7% to 10% year over year, potentially setting the stage for the strongest quarter in the company’s history.

Price Action: Apple shares closed Monday down 1.83% at $338.32 and fell another 2.81% to $328.81 in after-hours trading, according to Benzinga Pro.

Benzinga Edge Rankings place Apple stock in the 97th percentile for Quality and the 44th percentile for Growth.

Disclaimer: This content was partially produced with the help of AI tools and was reviewed and published by Benzinga editors.

Read Also: iPhone Owners Can Get Up to $95 From Apple Over Siri Promises: Here’s How to Claim

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