According to data from various sources including Sina Finance Exposure Platform, regulatory agencies, Hei Mao Complaints, Weibo, and public opinion, the top three banks with high complaint volumes and low resolution efficiency are: Guangzhou Bank, Shanghai Huari Bank, and Guangfa Bank; the top three insurance institutions are: Century Life, Chang'an Liability Insurance, and Aibang Insurance Brokerage. The top three banks with better overall performance are: Agricultural Bank of China, Bank of China, and CITIC Bank; the top three insurance institutions are: Taiping Life, China Life, and Taikang Life. (Sina)