📢 𝐉𝐔𝐒𝐓 𝐈𝐍: CVS Health Expands Salesforce AI Partnership for Member Services - $CVH $Salesforce(CRM.US)
👉 𝐊𝐞𝐲 𝐇𝐢𝐠𝐡𝐥𝐢𝐠𝐡𝐭𝐬:➤ CVS Health and Salesforce have expanded their partnership to deploy AI-powered call center technology.➤ Salesforce's Agentforce Health platform will support millions of members and 1.5 million providers.➤ AI tools will provide real-time insights and unified member health profiles.➤ The platform connects data across Aetna, CVS Caremark, and other CVS Health businesses.➤ The goal is to resolve more member inquiries in a single interaction.➤ Salesforce said this is its largest Agentforce deal across regulated industries.➤ The collaboration builds on over a decade of partnership between the companies.➤ Slack integration will enable real-time communication among customer care teams.➤ CVS Health serves approximately 185 million people annually through its healthcare network.➤ CVS provides PBM services for about 88 million members and insurance to over 37 million people.

